Frequently Asked Question
FAQS
During sale and promotional periods, please allow up to 3-5 additional business days for your order to be processed and dispatched from our warehouse.
We offer 14-day returns on full-priced items. Items must be unworn, in original condition with all tags intact. Sale items are eligible for store credit or exchange only.
Once an order has been placed, our automated fulfillment system begins processing immediately. Please contact customer service right away if you wish to request a cancellation.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Shop Pay, and Klarna or Afterpay split payment methods.
Standard express shipping takes 1-3 business days domestically. International shipping times vary between 4-8 business days depending on destination customs clearance.
As soon as your package ships, you will receive a shipping confirmation email containing your tracking link and carrier details.
Pre-order items are charged at checkout and dispatched on or around the estimated shipping date listed on the product detail page.
Gift cards and store credits are sent via email and can be redeemed at checkout by entering your unique code into the promo/gift card box.
International orders may be subject to local import duties and taxes. These charges are determined by local customs authorities and are the responsibility of the customer.
Only one promo code can be applied per transaction. Promo codes must be applied at checkout prior to finalizing payment.